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Introduction
Introduction to Course
How "problem" employees hurt work groups
"Problem" employee behaviours
Recap 1
Getting Started with meaningful conversations
Meaningful Conversations
Anatomy of meaningful converstations
Building Rapport
Recap 2
Getting your point across with feedback
Why is feedback important - Johari Window
S.B.I. Model for giving feedback
Radical Candor
Recap 3
How to approach difficult conversations
Handing Performance Issues - DELACT Model
DELACT feedback model template
Managing Challenging Conversations: A Practical Approach
Article - Challenging Conversations
Worksheet - Challenging Conversations
Article - Structuring challenging conversations
Understanding Personal "Triggers"
Recap 4